juya's Privacy Policy
How your personal information is collected, stored, and protected — everything is clearly explained here.
Last updated: 2026
Welcome to juya. This Privacy Policy ("Policy") explains in detail what information we collect when you use the juya platform, how we use that information, who we share it with, and what steps we take to keep your information secure.
By using juya's website, mobile platform, or any other service, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and contact our support team.
If any changes are made to this Policy, we will publish the updated date. We recommend visiting this page from time to time.
What information we collect
juya collects certain specific information to operate our services properly and to provide you with a safe and personalized experience. The types of information collected are listed below.
1.1 Personal Identity Information
Information you provide at the time of account registration includes:
- Full name and date of birth (for age verification — only those aged 21 or above may use the service)
- Email address and contact information
- Payment method details for financial transactions (bKash, Nagad, Rocket, or bank account)
- National ID card or passport details (when identity verification is required)
1.2 Automatically Collected Information
When you use the juya platform, some information is collected automatically:
- IP address, device type, browser, and operating system
- Activity logs on the platform, page visits, and session information
- Approximate geographic location (at country or region level)
- Login and logout times, session duration, and transaction history
1.3 Cookies and Similar Technologies
juya uses cookies and similar technologies to improve your browsing experience and maintain platform functionality. Cookies store your preferences and session information, saving you from having to log in repeatedly. You can control cookies through your browser settings, though some services may become limited as a result.
Purpose of data use
We use the information we collect only for the following legitimate purposes. It is not used for any other purpose without your consent.
| Purpose | Details |
|---|---|
| Account management | For registration, verification, and account administration. |
| Transaction processing | To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. |
| Security and fraud prevention | To detect suspicious activity and keep accounts secure. |
| Customer support | To understand context when providing support via live chat or email. |
| Legal compliance | Maintaining records required to comply with applicable laws and regulations. |
| Service improvement | Reviewing and improving platform performance and user experience. |
| Responsible gaming | Monitoring gaming behavior to provide assistance to at-risk players. |
Sharing information with third parties
juya does not sell your personal information. However, for the operation of our services, information may be shared with trusted third parties in specific circumstances.
3.1 Payment Processors
To securely complete your financial transactions (deposits and withdrawals), we share the necessary payment information with bKash, Nagad, Rocket, and approved banking partners. These partners operate under their own privacy policies.
3.2 Technology and Service Providers
To operate the platform, we use the services of trusted technology partners — such as server hosting, data analytics, and game software providers (e.g., Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These organizations only have access to the information needed for their specific tasks and operate under strict confidentiality agreements.
3.3 Legal Authorities
Under applicable law, we may be required to disclose information in response to court orders, investigative directives, or other legal processes. In such cases, only the minimum necessary information is provided.
3.4 Business Transfer
If there is a change in juya's business structure (such as a merger or acquisition), user information may be transferred to the new entity. You will be notified in advance in such cases.
Data security measures
juya gives the highest priority to the security of your personal information. We use industry-standard technologies and practices to protect your information from unauthorized access, disclosure, or modification.
SSL Encryption
Our entire platform is secured with SSL/TLS encryption. All data exchanged between your browser and our servers takes place through encrypted channels.
Access Control
Only authorized personnel can access your information. Every access is logged and regularly audited.
Secure Data Storage
Your information is stored on secure servers. Payment information is held within the payment processor's own secure infrastructure — card numbers or PINs are not stored on juya's servers.
Regular Audits
The security of our systems is reviewed regularly. Any potential vulnerabilities are identified and resolved promptly.
Please note, however, that it is not possible to guarantee 100% security for data transmitted over the internet. Keep your password confidential, avoid logging in from unfamiliar devices, and if you notice any suspicious activity, notify our support team immediately.
Data retention period
juya retains your information only for as long as it is necessary or legally required.
- Active accounts: All necessary information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, information may be retained for a specified period for legal and regulatory purposes.
- Financial records: Transaction records must be retained for an extended period as required by financial law.
- Deletion: Once the retention obligation period has passed, your information is securely deleted or anonymized.
Your rights
As a juya user, you have the following rights over your own information:
- Right to access: The right to know what information we hold about you and to receive a copy of it.
- Right to rectification: The right to request correction of any inaccuracies in the information we hold about you.
- Right to erasure: The right to request deletion of your information in certain circumstances, though this does not apply where legal obligations exist.
- Right to restrict processing: The right to request that the use of your information be limited in certain cases.
- Right to object: The right to object to the processing of your information for a specific purpose.
- Right to data portability: The right to receive your information in a structured and readable format.
To exercise any of the rights listed above, please contact our support team. We will review your request as quickly as possible.
Protection of minors
juya's services are strictly for those aged 21 or above only. We do not knowingly collect any information from minors. Age is verified at registration, and additional identity verification may be required in cases of doubt.
If we are informed that information has been collected from a minor, we will delete it immediately and close the associated account.
Third-party services and links
The juya platform may contain content from game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) who operate under their own privacy policies. juya is not responsible for the privacy practices of these third parties.
When using payment methods, the terms and privacy policies of bKash, Nagad, Rocket, and the respective banks apply. We recommend reading the policies of the relevant organizations.
Changes to the policy
juya reserves the right to modify this Privacy Policy as needed. For significant changes, we will notify you by email or through a notice on the platform. If you continue using the service after the Policy has been updated, you are considered to have accepted the new policy.
The date of the last update is shown at the top of this page. Contact us to obtain a previous version.
Privacy contact
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us. juya's support team is available 7 days a week, 24 hours a day in both Bengali and English.
Live Chat
24/7 live support
When sending a privacy-related request, use your registered email address so we can verify your identity quickly and process your request in a timely manner.